Roche ACCU-CHEK Inform II Betreibershandbuch Seite 135
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Troubleshooting
135
Display/symptom Possible solution
Meter displays Glucose Error Detection of an unexpected hardware error
– Repeat the test or proceed according to the requirements
of your facility.
– Run a glucose control test with a new test strip (see
Chapter 4).
– Press and release the On/Off button on the top of the
meter.
– Reset the meter by pressing the reset button (see page 139)
– If the error persists, contact ACCU-CHEK Customer Care.
Meter displays Unexpected SW Error Detection of an unexpected software error
– Repeat the test or proceed according to the requirements
of your facility.
– Place meter into a connected base unit to synchronize
congurations with the data management system
– Reset the meter by pressing the reset button (see page 139)
– If the error persists, contact ACCU-CHEK Customer Care.
Communication Problems with the Data Management System via RF
The ACCU-CHEK Inform II Meter is
unable to communicate with the Data
Management System
– Check whether WLAN is activated on the meter (see
Chapter 2)
– Check whether the data transfer icon shows that the last
attempt at data transfer was successful (see Chapter 2)
– Dock the RF enabled meter into a hard-wired base unit to
transfer the data (see Chapter 9)
– Check the meter WLAN performance in Diagnostic Screen
#7 on the meter.
– Reset the meter by pressing the reset button (see page 139)
– If the error persists, contact ACCU-CHEK Customer Care.
Base unit
LED is not illuminated Not connected to power supply unit or power supply unit is
defective, base unit is defective, or power outlet not active.
– Disconnect and connect the power supply again.
– If the error persists, contact ACCU-CHEK Customer Care.
LED ashes red Communication or conguration error.
– Check the conguration and/or the connection to the Data
Management System (DMS). Contact the DMS or IT
administrator of your institution.
– If the error persists, contact ACCU-CHEK Customer Care.
Automatic shutdown (power off)
The meter powers off after a congurable time without
activity (e.g., touching a key, touching the screen) to
conserve energy. In addition, the meter may power off
automatically for the reasons listed below. Reactivate the
meter/screen as described in the following:
- ACCU-CHEK 1
- Inform II 1
- Operator’s Manual 1
- 7.5V 1.7A 4
- 1 Introduction 11
- WARNING 15
- NOTICE NOTICE 15
- System components 24
- Overview of the meter 25
- Overview of the base unit 27
- Overview of the accessory box 28
- Reagents and consumables 28
- Introduction 30
- Powering up the meter 31
- Entering the operator ID 34
- 3 Patient Glucose Testing 37
- 4 Glucose Control Testing 51
- Glucose Control Testing 62
- 5 Review Results 63
- 7 Linearity Testing 81
- Performing a linearity test 83
- Linearity Testing 88
- 8 Prociency Testing 89
- Performing a prociency test 91
- Prociency Testing 96
- 9 Initial Startup 97
- Docking the meter 103
- Initial setup on the meter 105
- Initial Startup 107
- Initial Startup 108
- Opening the Setup Menu 109
- Date and time format 110
- Options for test strips 112
- Options for Operator ID Entry 116
- Patient ID options 117
- Creating a setup password 118
- Setting the date and time 119
- Beeper options 120
- Diagnostics view 121
- Unlocking a Download Lockout 122
- 10 Maintenance and Care 123
- Maintenance and Care 132
- 11 Troubleshooting 133
- Troubleshooting 134
- Troubleshooting 135
- To reject, touch 137
- Technical data 141
- General Product Information 142
- Further Information 143
- A Appendix 145
- General Product Information 147
- Appendix 153
- Appendix 154
- B Appendix 155
- Before you start 161
- Overview of Other Test Entry 162
- Recording Other Test Entries 164
- I-300: Hello Dan Brown 181
- Patient Test Menu 12:48pm 182
- 11/19/12 182
- Observer Login 182
- Glucose Test 182
- Other Test 182
- E Limited Warranty 185
- . SieheCode key 187
- , 143–152 187
- , 60, 87, 95 188
- , 59, 86, 94 189
- , 142–152 189
- , 58, 85, 93 189
- 05234646002 2013-03 USA 192
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