
Troubleshooting
129
Errors and unusual behavior without error messages
Some conditions ma
y arise that have no associated error or status message.
Message Description
No message or unusual
behavior
Meter display does not
power on
■ Wait 10 seconds and try powering on the unit again.
■ Check that the meter has power.
• If you are using the external power adapter, is it connected
properly to the meter?
Or:
• Place the meter in the Handheld Base Unit.
Or:
• If you are using the Handheld Battery Pack, is it properly
installed in the meter?
Meter displays an
unexpected result
Refer to the package insert for the test strips.
Automatic shutdown
The meter powers off after a configurable time without activity (e.g.,
pressing a key, touching the screen) to conserve energy. Reactivate
the meter/screen as described in the following:
Shutdown after time spec-
ified by system administra-
tor (default is 5 minutes,
configurable by system
administrator)
■ Press the On/Off button of the meter.
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